Support

How can we help?

Questions, problems, or something that doesn't look right in your plan — we read every message.

Reporting a problem

It helps to include:

• The email address on your Shift account.
• Your phone model and Android version.
• What you expected to happen, what happened instead, and a screenshot if you can.

Delete your account and data

You can delete your account yourself, at any time, from inside the app:

• Open Shift and go to You → Account.
• Tap Delete account and confirm.

This permanently deletes your account and everything stored with it on our servers — your profile, plans, workout, nutrition and weight logs, check-ins, saved foods and notification settings. It can't be undone.

Can't get into the app? Email hey.shiftapp@gmail.com from the address on your account and we'll delete it for you within 30 days.